Frequently Asked Questions

In most cases, we can repair stuck garage doors within 2-4 hours of your call. Our technicians carry commonly needed parts in their service trucks, allowing us to complete most repairs in a single visit. For emergency situations, we offer a 2-hour response guarantee to ensure you're not left waiting. If specialty parts are needed, we'll secure your door temporarily and return promptly once parts arrive.

Stuck garage doors can be caused by several issues: broken springs (the most common cause), damaged cables, misaligned tracks, worn rollers, malfunctioning openers, or obstructed sensors. Weather conditions like extreme cold can also cause lubricants to thicken and parts to contract. Our technicians perform a thorough diagnostic to identify the root cause and provide a lasting solution, not just a quick fix.

Standard garage door springs are rated for approximately 10,000 cycles (one cycle = one open and close). For average use of 4 cycles per day, this translates to about 7 years. High-cycle springs rated for 25,000-50,000 cycles are available and recommended for busy households. We always recommend replacing both springs at the same time to ensure balanced operation and prevent future breakdowns.

Loud noises usually indicate worn components that need attention. Common causes include: dry or worn rollers, loose hardware, worn bearings in the opener, or springs that need lubrication. Grinding sounds often indicate track alignment issues, while popping sounds may mean springs are wearing out. We recommend scheduling a maintenance inspection to diagnose and resolve the issue before it leads to more serious problems.

Yes, we offer flexible financing options for new garage door installations. We partner with several financing companies to provide 0% interest for qualified buyers on terms up to 18 months. We also offer longer-term financing with competitive rates. During your free estimate, our team will discuss all available options to find a payment plan that works for your budget. We believe everyone deserves a quality garage door without financial stress.

Most standard garage door installations are completed in 4-6 hours. This includes removal of the old door, installation of the new door and all hardware, opener installation or reconnection, and thorough testing. Complex installations or custom doors may take longer. We always aim to complete installations in a single visit so you can enjoy your new door right away.

The best garage door depends on your priorities: Steel doors offer durability and low maintenance. Insulated doors are ideal for attached garages and energy efficiency. Wood doors provide classic beauty but require more maintenance. Aluminum doors are lightweight and rust-resistant. We offer free consultations to help you choose the perfect door for your home's style, climate needs, and budget.

We recommend professional maintenance at least once a year. During this service, we inspect all components, lubricate moving parts, adjust springs and cables, tighten hardware, and test safety features. Regular maintenance extends the life of your door, prevents unexpected breakdowns, and ensures safe operation. Many customers opt for our annual maintenance plan for peace of mind and priority scheduling.

Some basic maintenance is safe to do yourself: visual inspections, cleaning the tracks, and lubricating rollers and hinges with garage door-specific lubricant. However, we strongly advise against DIY spring adjustments or cable repairs—these components are under extreme tension and can cause serious injury. For safety-critical components, always call a professional.

Our 5-year warranty covers all labor and workmanship on installations and repairs. This means if anything we installed or repaired fails due to our work, we'll fix it at no charge. Manufacturer warranties on parts and doors vary but typically range from 1-lifetime depending on the component. We use quality parts from trusted manufacturers to ensure lasting results and will help you navigate any manufacturer warranty claims.

Yes, we provide free, no-obligation estimates for all installations and most repair work. Our technicians will assess your needs, explain all options, and provide transparent pricing before any work begins. For diagnostic visits where troubleshooting is required, there may be a small service call fee, which is waived if you proceed with the recommended repair.